Local crews dispatched 24/7 across Portland, Beaverton, Hillsboro, Tigard, Lake Oswego, Gresham, and 14+ Portland-area cities. IICRC-certified technicians handle water, fire, storm, and sewage damage, and bill your insurance directly.
TWM Water Restoration serves the entire Research Portland metro with IICRC-certified, locally staffed crews. From a burst pipe in a Beaverton two-story to fire damage in a Hillsboro bungalow or a Carolina ice storm that takes out half a Wilsonville subdivision overnight, we dispatch 24 hours a day, 365 days a year, because the person who shows up to your house should already know which neighborhood they're driving to.
Every Portland metro job starts with a free on-site assessment. We document the loss to your carrier's specifications, work directly with adjusters at State Farm, USAA, Allstate, Liberty Mutual, Farmers, and Travelers, and bill insurance directly so you only pay your deductible. With 500+ five-star Google reviews from neighbors across Greater Portland, we've built this business one home at a time.
Vancouver sits in Clark County, Washington across the Columbia River from Portland — connected by the I-5 and I-205 bridges. Vancouver is Washington's fourth-largest city at over 195,000 residents and serves as the anchor of the Southwest Washington metro region. Core ZIPs span the city: 98660 (downtown), 98661 (central Vancouver), 98662 (Orchards edge), 98663 (Fruit Valley), 98664 (Cascade Park), 98665 (Hazel Dell edge), 98682 (East Vancouver), and 98683 (Cascade Park East). Major neighborhoods include the historic Fort Vancouver downtown, the Uptown Village district, Fruit Valley, Hough, Carter Park, Lincoln, Bagley Downs, Edgewood Park, Northcrest, and Cascade Park.
Vancouver sits along the Columbia River with the river running along the southern edge of the city and producing direct exposure to seasonal flood-stage events during November-through-March atmospheric river systems. Burnt Bridge Creek runs through the urban core; Salmon Creek runs along the northern boundary. The Vancouver Lake and Vancouver Lowlands sit at the western edge — flood-pool dynamics affect riverfront and lake-adjacent properties during prolonged storm windows. The Columbia River Gorge dynamics influence regional weather; the east-wind corridor reaches into eastern Vancouver.
Vancouver's damage drivers concentrate around four recurring patterns. Atmospheric river flooding affects Columbia River-adjacent, Burnt Bridge Creek-adjacent, and Vancouver Lake-adjacent properties during November-March peak rainfall windows. The February 2021 ice storm produced widespread pipe-burst damage across Vancouver — the Columbia River Gorge east-wind corridor produces more severe ice storm events than west Portland. December 2007 windstorm damage and wildfire smoke contamination from the Labor Day 2020 fires (the Eagle Creek Fire corridor sits east of Vancouver in the Gorge) round out the recurring drivers. The substantial 1900s-1940s historic Fort Vancouver and Uptown Village construction features original cast-iron and galvanized plumbing.
Insurance coordination across Vancouver covers the major Pacific Northwest carrier roster — State Farm, USAA, Allstate, Liberty Mutual, Farmers, Travelers, Progressive, Nationwide, Country Financial, PEMCO, Mutual of Enumclaw, and SAFECO — with higher-end Uptown Village, Hough, and historic-district properties often carrying specialty coverage through Chubb Masterpiece, PURE, AIG Private Client, Cincinnati, or Vault. Washington-state homeowners draw on the Washington Office of the Insurance Commissioner for carrier oversight. NFIP flood coordination is routine for Columbia River-adjacent and creek-adjacent properties. Recent work has taken our crews into the Uptown Village, Fruit Valley, and Cascade Park neighborhoods.
TWM Water Restoration partners with property managers, multi-family operators, and commercial building owners across our service markets. Our IICRC-certified crews respond 24/7 to minimize downtime, document the loss for insurance, and restore the property so tenants and operations get back to normal — fast.
Apartment complexes, condominiums, HOA-managed communities, and student housing all share the same pressure when disaster strikes: keep tenants safe, keep them in their units when possible, and keep ownership informed every step of the way.
Office towers, retail centers, restaurants, medical offices, warehouses, and hospitality properties run on tight margins and tighter schedules. Every hour a space is unusable is revenue lost, which is why we treat speed and documentation as equally important.
The same scope of work we deliver for residential, applied at commercial scale.
Live dispatch is answering the phone, including nights, weekends, and holidays. We'll mobilize a crew, document the scene, and coordinate directly with your insurance carrier.
These steps protect you, your family, and your insurance claim. None of them are difficult. All of them help.
If water is near outlets or appliances, stay out of the room until power is off. Never wade through standing water that could be electrified.
If it's a burst pipe or supply line, shut off the main water valve. If it's storm intrusion, move what you can out of the way.
Before moving anything, photograph every affected room from multiple angles. Insurance carriers require pre-mitigation documentation.
Sooner is always cheaper. Structural damage compounds within 24-48 hours. We'll dispatch the nearest crew at no charge to take the call.
TWM Water Restoration is built for one thing: getting your home and your life back to normal, fast. IICRC-certified crews, professional-grade equipment, and the depth to handle losses of any size, from a single burst pipe to a full commercial flood. Every job is run by a local team that treats your property the way they'd treat their own.
Every market we serve is run by a real local team: people who know the neighborhoods, the building codes, and the local insurance adjusters by name. When you call TWM Water Restoration, you reach the team that will be on your job site.
We document everything to carrier specs, communicate directly with adjusters, and use industry-standard estimating software. You sign one form. We take it from there.
TWM Water Restoration is an IICRC Certified Firm, and every technician is trained and credentialed to the industry's recognized standards in water restoration, fire and smoke restoration, and applied microbial remediation. The work is documented, the methods are proven, and the results are built to hold up.
A snapshot of recent restoration scopes across the Greater Portland market — atmospheric river basement flooding, freeze-event pipe bursts, wind-driven roof failures, and commercial Pearl District work.
Supply-line failure on a converted warehouse loft. Concrete-slab penetration tracking, hardwood floor extraction, and historic-finish coordination for the rebuild.
Douglas fir tree-fall through the roof of a 1900s Northwest Victorian. Emergency tarp, structural drying, and historic-district coordination on the framing repair.
November atmospheric river event overwhelmed the original French drain system on a 1910s Laurelhurst home. Full basement extraction, sub-slab drying, and contents pack-out.
Most homeowners' policies cover sudden water damage, fire, storm, and sewage losses. We document every step to your carrier's specifications, communicate directly with adjusters, and bill insurance directly, so you focus on your family while we focus on the claim.
Book Now for a Free InspectionYou pay your deductible. We invoice your carrier for the rest. No upfront costs, no surprise bills.
We come out, assess the damage, and document everything for your claim. No fee. No pressure to use us.
Industry-standard estimating software, photo documentation, and direct adjuster communication. We handle it all, start to finish.
State Farm, Allstate, USAA, Liberty Mutual, Farmers, Travelers, and more. If you have a policy, we can work with it.
Every review on this page is verified from our Google Business Profile. The names are real, the stories are real, and so was the water on their floors.
"Thanks guys from TWM Water Restoration water restoration for come so quickly to my house and extract the water really fast and helping me in my house to don't cause too much damage. Their comfort really fast strike the water and also do the demolition and set up some equipment for dry out process really communicative. Jose was a really nice project manager. He always answer my questions and he helped me with the process with the insurance. Thanks so much. We are really happy to choose you guys."
"Thanks guys for come and finish the drying process so good, also went to my crawl space and remove the insulation really good and they clean under the house. Really good service and I really appreciate the fast response to the guys. I call the around 2 am and they come with all the equipment thanks so much. Highly recommend TWM Water Restoration Water restoration the best restoration company."
"TWM Water Restoration have great team, thank you to Jose Juan and his team for coming to my house and perform the repairs that I needed. I highly recommend this guys, five stars to them."
A clear path through the chaos. We move as fast as possible through every stage of mitigation, document everything to your insurance carrier's specifications, and hand off cleanly to your reconstruction partner so the rebuild can start without delay.
On-site walk-through with thermal imaging and moisture meters. Full documentation for your insurance claim, all on day one.
Truck-mounted extraction, containment of affected areas, removal of unsalvageable materials. We stabilize before we restore.
Commercial-grade dehumidifiers and air movers, monitored daily until structural moisture meets industry-standard targets.
Drywall, flooring, paint, fixtures: completed by an independent reconstruction company. We hand off our full mitigation documentation to a trusted partner GC — or whichever rebuild contractor you choose — so the rebuild starts from clean, dry, fully-documented conditions.
Pearl District, Northwest, Sellwood-Moreland, Hawthorne, Alameda, Laurelhurst, Eastmoreland, Multnomah Village, West Hills, St. Johns, Irvington, Mount Tabor, Hollywood, Concordia, and every Greater Portland suburb from Beaverton to Vancouver-WA.
Plus 38 more Greater Portland communities including Forest Grove, Sherwood, Cornelius, Newberg, McMinnville, Sandy, Troutdale, Camas, Washougal, Battle Ground, Ridgefield, and more.
The questions homeowners and property managers ask most often, answered straight. If yours isn't here, just call.
Every hour matters. Drywall and subfloor degrade within 24-48 hours. Soot bonds permanently in 72. Call now and we'll dispatch the nearest crew, at no cost to even take the call.