Same-hour dispatch across all of Dallas-Fort Worth. Direct insurance billing. Free on-site assessment. Every hour of delay is more damage — call the moment you see water.
Here's what to do — and what not to do — in the next 5 minutes. The window between the loss starting and significant structural damage is short. Every hour matters.
DFW's combination of slab-on-grade construction, blackland clay soil expansion, and dramatic temperature swings creates a specific burst-pipe pattern unique to the metroplex.
Most DFW homes built since 1960 sit on a concrete slab with copper or PEX supply lines running below it. Blackland clay shrinks and swells dramatically with moisture cycling — that movement cracks copper lines over decades. A slab leak typically presents as a warm spot on the floor, mysteriously increasing water bills, or the sound of running water with no fixture on. By the time water actually surfaces, the leak has often been ongoing for weeks.
Texas building code allows water supply lines in attics, and most pre-2000 DFW homes have them. Those attic-mounted lines were the single biggest casualty of February 2021's Winter Storm Uri — sustained sub-freezing temperatures burst pipes in tens of thousands of DFW attics simultaneously. The vulnerability is permanent in those homes: any sustained freeze event reactivates the risk.
Copper supply lines have a typical service life of 50-70 years in DFW water chemistry. Homes built in the 1950s-1970s — historic East Dallas, M-Streets, Lakewood, parts of Oak Cliff, North Arlington — are now seeing original copper failures at scale. Pinhole leaks behind walls are the early warning; full bursts come next.
DFW homes built 1978-1995 frequently used gray polybutylene piping that has a documented failure pattern: brittle joints, chlorine-induced degradation, and unpredictable rupture. PB recall litigation is decades old but homes with PB still in service are dotted across Plano, Richardson, Carrollton, and Garland.
Our IICRC-certified crews carry truck-mounted extraction units, low-grain refrigerant dehumidifiers, air movers, moisture meters, and full PPE. In the first 60 minutes onsite: water extraction starts immediately, moisture mapping documents the affected area, the source pipe is identified and isolated, photos and moisture readings are logged for the insurance carrier, and structural drying equipment is positioned and powered up.
Over the next 24-48 hours: continuous structural drying with daily moisture monitoring, antimicrobial pre-treatment to prevent secondary growth, contents inventory and pack-out if needed, coordination with the insurance adjuster on the scope of work, and assessment of which materials can be saved versus replaced. Saturated carpet pad, drywall below the waterline, and insulation typically need removal. Hardwood floors, framing, and most subfloor can often be saved with prompt drying.
We bill your insurance carrier directly so your out-of-pocket cost is typically just your deductible. We work with every major Texas carrier — and the high-net-worth specialty carriers for custom-home losses.
Same-hour dispatch to all of these DFW cities plus 30+ more. Our crews are local to the metroplex — we know the neighborhoods, the building codes, the soil conditions, and the carriers.
Standard homeowners insurance covers sudden and accidental water discharge from plumbing — that's the technical definition of a burst pipe loss. Coverage typically includes mitigation (extraction and drying), cleanup, and restoration up to policy limits, minus the deductible. The pipe repair itself may or may not be covered depending on policy specifics. We bill the carrier directly under most major Texas carriers (State Farm, USAA, Allstate, Liberty Mutual, Farmers, Travelers, Progressive, Nationwide, Texas Farm Bureau, Germania, and high-net-worth carriers including Chubb, PURE, and Cincinnati).
We dispatch from multiple DFW locations and aim for same-hour response within Dallas, Fort Worth, Plano, Frisco, Arlington, Irving, Garland, Carrollton, Lewisville, Richardson, and 50+ surrounding cities. After-hours and weekend dispatch operates with the same response window. Travel time depends on traffic and the crew's current job load, but our average DFW dispatch-to-onsite is under 90 minutes.
The water-damage restoration scope (extraction, drying, antimicrobial, demolition of unsalvageable materials) typically runs $2,500-$8,000 for a contained single-room loss and $8,000-$25,000 for a multi-room loss involving structural drying and demolition. Reconstruction (drywall, flooring, paint, fixtures) is a separate scope that depends on what was damaged. With direct insurance billing, your out-of-pocket cost is typically just your deductible plus any uncovered upgrades you choose.
No. You have the right to choose your own restoration company. Carriers maintain preferred-vendor networks for convenience and pre-negotiated rates, but you are not required to use them. Many homeowners prefer an independent IICRC-certified company that represents the homeowner's interests rather than the carrier's. We bill the carrier directly regardless of whether you came to us through them or directly.
Slab leaks require a plumber to locate the failure point and determine the repair approach — typically either spot repair (jackhammer through the slab to expose the pipe, repair, and patch) or pipe rerouting (abandoning the slab line and running a new line through the attic). The water-damage restoration scope is identical to above-slab losses: we handle extraction, drying, antimicrobial, demolition, and rebuild while the plumber handles the pipe itself. Most insurance policies cover the water damage but exclude the pipe repair cost itself.
Same-hour IICRC-certified crew dispatch. Direct insurance billing. Free on-site assessment. The longer you wait, the bigger the loss.